Return and Refund Policy

Effective Date: March 1, 2026

1. Overview

At Byvra Wellness, we want you to feel confident in your purchase. This Return and Refund Policy explains when returns, refunds, replacements, and cancellations are accepted for orders placed through byvrawellness.com.

Because many items sold by Byvra Wellness are large, specialty, supplier-shipped, or brand-specific products, some returns may also be subject to manufacturer, brand, or supplier-specific return requirements. These requirements may affect return eligibility, return shipping costs, restocking fees, inspection requirements, replacement options, or refund timing.

By purchasing from Byvra Wellness, you agree to the terms outlined in this policy.

2. How to Contact Us

To request a return or report a damaged, defective, or incorrect item, please email us at:

Email: support@byvrawellness.com

All return and refund communication must be handled by email so we can keep a clear written record of your request.

Please contact Byvra Wellness before sending any item back or contacting the supplier or manufacturer about a return. We will review your request and provide the appropriate return instructions or next steps.

3. Return Eligibility

Returns are accepted only if all of the following conditions are met:

• The return is requested within 30 days of delivery
• The item is unused, uninstalled, unassembled, and in the same condition that you received it
• The item is returned in its original packaging
• The item includes all original parts, accessories, manuals, and materials
• A receipt or proof of purchase is included with the return
• The return has been approved by Byvra Wellness before the item is shipped back

Some products may also be subject to manufacturer, brand, or supplier-specific return requirements. When applicable, those requirements may affect return eligibility, restocking fees, shipping costs, inspection requirements, replacement options, or refund timing.

Items that have been used, installed, altered, assembled, damaged after delivery, or returned without original packaging may not be eligible for return unless they arrived damaged, defective, or incorrect.

4. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, you must email us within 24 hours of delivery.

Please include:

• Your order number
• Photos clearly showing the damage, defect, or incorrect item
• Photos of the packaging, if applicable
• A brief description of the issue

Do not install, assemble, use, modify, repair, or attempt to repair a product that arrives damaged, defective, or incorrect. Please keep all original packaging until the issue has been reviewed and return instructions or next steps have been provided.

Continued installation, assembly, use, modification, or attempted repair after damage, a defect, or an incorrect item is discovered may result in additional damage and may affect eligibility for a return, refund, replacement, repair, parts replacement, or other resolution.

Byvra Wellness is not responsible for damage caused by installation, assembly, use, modification, or attempted repair after visible damage, a defect, or an incorrect item is discovered, to the extent permitted by applicable law.

If your claim is approved, we will provide return instructions or next steps. Depending on the product, supplier requirements, product availability, and the nature of the issue, the resolution may include a refund, replacement, repair, replacement parts, or another appropriate solution.

5. Returns for Items You No Longer Want

If you decide you no longer want an item, you may request a return within 30 days of delivery.

To qualify for a non-damaged return, the item must be unused, uninstalled, unassembled, and in the same condition that you received it. It must also be returned in its original packaging with all included parts, accessories, manuals, and materials.

A receipt or proof of purchase must be included with the return.

For approved non-damaged returns:

• The customer is responsible for all return shipping costs
• Original outbound shipping costs are non-refundable
• Freight charges and large-item delivery charges are non-refundable
• A restocking fee may be deducted from approved returns. Restocking fees vary by product, brand, supplier, and item type. Dreampod returns are subject to a 20% restocking fee. Other approved returns may be subject to a restocking fee of up to 25%, unless otherwise stated.
• Any costs resulting from a refused delivery may be deducted from the refund

Shipping costs are non-refundable. If you receive a refund, the cost of original shipping, freight charges, return shipping, or other non-refundable delivery-related fees may be deducted from your refund when applicable.

6. Return Approval and Return Deadline

Returns must be requested within 30 days of delivery.

You must email us for return approval before sending any item back. Returns sent without prior authorization may be refused and may not qualify for a refund.

If a return is approved, we will provide return instructions, including where the item should be sent.

After return approval is issued, the item must be shipped back within 7 calendar days of the approval date. Returns not shipped within that timeframe may no longer be eligible for a refund.

Customers are responsible for properly packaging the item for return shipment. Items damaged during return shipping due to improper packaging may not qualify for a full refund.

7. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method after the returned item has been received and inspected. Refund timing may vary depending on the product, supplier, payment processor, and financial institution.

Approved refunds are issued for the eligible amount paid for the specific returned item, minus any applicable non-refundable shipping costs, freight charges, delivery-related fees, restocking fees, or other deductions allowed under this policy.

Any applicable restocking fee will be deducted from the refund total.

Original outbound shipping costs, return shipping costs, freight charges, large-item delivery charges, and any costs resulting from refused deliveries are non-refundable.

Please note that your bank or credit card company may take additional time to process and post the refund to your account.

8. Replacements

If an item arrives damaged, defective, or incorrect, we may offer a replacement instead of a refund depending on product availability, supplier requirements, and the nature of the issue.

In some cases, replacement parts, repair support, or another resolution may be offered when appropriate.

9. Exchanges

We do not guarantee direct exchanges.

If you would like a different item, please email us first so we can review your request and advise you on the best option. If the original item qualifies for return, you may be able to return it in accordance with this policy and place a new order for the item you prefer.

10. Non-Returnable Items

We do not accept returns for:

• Items reported as damaged more than 24 hours after delivery
• Used, installed, altered, assembled, or abused items
• Items damaged by misuse, improper handling, neglect, or improper storage
• Items returned without original packaging
• Items missing original parts, accessories, manuals, or materials
• Items returned without a receipt or proof of purchase
• Custom sauna kits that have been assembled, installed, or built
• Salt rooms or salt saunas that have been assembled, installed, or built
• Products marked as final sale or non-returnable, if applicable

11. Refused Deliveries

If an order is refused at delivery without prior approval from Byvra Wellness, any refund issued may be subject to applicable restocking fees, return shipping costs, original outbound shipping costs, freight charges, large-item delivery charges, and any other carrier or supplier fees related to the refused delivery.

These costs are non-refundable and may be deducted from the refund amount.

12. Order Cancellations

Orders may be canceled within 2 hours of purchase, provided the order has not already entered processing, been submitted to the supplier, or shipped.

Because many orders are processed quickly, cancellation requests are not guaranteed.

Once an order has been processed or shipped, it cannot be canceled. If eligible, the order may still be returned after delivery in accordance with this policy.

13. Legal Rights

This policy does not affect any rights you may have under applicable consumer protection laws.

Some states may provide additional rights that cannot be limited by this policy. To the extent any part of this policy conflicts with applicable law, the applicable law will control.

14. Changes to This Policy

We may update this Return and Refund Policy from time to time. Any changes take effect when posted on this page.

By purchasing from byvrawellness.com, you agree to this Return and Refund Policy.

Byvra Wellness
support@byvrawellness.com